Most important Age-Friendly Business Practices

Survey3When we asked the public to offer opinions on what is most important in making a business age-friendly, three dimensions stood out: places for customers to sit and rest, helpful staff, and access to rest rooms. The top rated dimensions were mentioned more often  than such other features as special products and special prices for seniors. We conducted our opinion survey at both Brookline Day and on our website. Last month we invited newsletter readers to offer their opinions. We also received some useful comments such as:
            Staff who speak loudly and clearly without being patronizing.
Patience with seniors, who may take longer with transactions.

We are sharing the results of the survey with the businesses that are participating in our campaign. We are keeping the survey open to provide more opportunities for members to make comments. To participate in the survey, click here

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